Agent Customer Details Page Displays Incorrect Incomplete Order List (Doc ID 2926901.1)

Last updated on MARCH 11, 2023

Applies to:

Symptoms

When go to a customer's details page by clicking on a customer from the customer search results, only the first time the incomplete order list is correct. The subsequent clicking on different customers from the same search results will keep displaying the incomplete order list of the first customer. Browser dev tool shows the API to get incomplete orders is only called on first customer. Subsequent navigating to other customers won't trigger this call.

1. Log into Agent Console
2. View the profile of any client 
3. Check the information and remember the order total.
4. Go back to the search result and click another user and notice the order total doesn't change.
7. Refresh / reload the page. Notice the order total is different.

Cause

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