PRC:PO: Error: The Approvals Information Is Currently Unavailable. Try Again Later. (POR-2010363)
(Doc ID 2927221.1)
Last updated on JULY 23, 2024
Applies to:
Oracle Fusion Purchasing Cloud Service - Version 11.13.22.10.0 and laterOracle Fusion Purchasing - Version 11.13.21.10.0 and later
Information in this document applies to any platform.
Symptoms
PO Error: The approvals information is currently unavailable. Try again later. (POR-2010363)
ERROR
-----------------------
The approvals information is currently unavailable. Try again later. (POR-2010363)"
STEPS
-----------------------
1) Purchase Order was submitted for approval
2) when clicked on the status, PO is giving above error. "The approvals information is currently unavailable. Try again later. (POR-2010363)"
3) Tried withdrawing the document and checked the approval hierarchy using Manage Approval button. There was no issue. Also tried validating the PO, also no issue.
4) But when submitted it for approvals again, user gets below error message.
[
An application error occurred. See the incident log for more information.java.sql.SQLException: ORA-31011: XML parsing failed
ORA-19213: error occurred in XML processing at lines 326 LPX-00217: invalid character 2 (U+0002) ORA-06512: at "SYS.XMLTYPE", line 5 ORA-06512: at "FA_FUSION_SOAINFRA.EDN_ENQ_EVENT_TO_AQJMS", line 127
ORA-06512: at "FA_FUSION_SOAINFRA.EDN_JAVA_PUB_EVENT", line 12 ORA-06512: at line 1ORA-31011: XML parsing failed
ORA-19213: error occurred in XML processing at lines 326 LPX-00217: invalid character 2 (U+0002) ORA-06512: at "SYS.XMLTYPE", line 5 ORA-06512: at "FA_FUSION_SOAINFRA.EDN_ENQ_EVENT_TO_AQJMS", line 127 ORA-06512: at "FA_FUSION_SOAINFRA.EDN_JAVA_PUB_EVENT",
line 12 ORA-06512: at line 1
]
then PO status is 'Pending Approval' again.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |