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Unable View Items/Orders Despite Having Admin Roles (Doc ID 2928169.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version 19.3 and later
Information in this document applies to any platform.


In production RMS an application user is not able to view any data when they search for any items in the 'Item Search' screen or any orders in the 'Order Search' screen.

The user configuration is the same as on a lower environment and they are able to view items and orders.

Items should appear when customer search since customer have admin role

The issue can be reproduced at will with the following steps:
1. Go to UI
2. In Tasks Items->Manage Item ->Enter item number and search


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