Unable View Items/Orders Despite Having Admin Roles
(Doc ID 2928169.1)
Last updated on FEBRUARY 21, 2023
Applies to:
Oracle Retail Merchandising Foundation Cloud Service - Version 19.3 and laterInformation in this document applies to any platform.
Symptoms
In production RMS an application user is not able to view any data when they search for any items in the 'Item Search' screen or any orders in the 'Order Search' screen.
The user configuration is the same as on a lower environment and they are able to view items and orders.
EXPECTED BEHAVIOR
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Items should appear when customer search since customer have admin role
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to UI
2. In Tasks Items->Manage Item ->Enter item number and search
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |