My Oracle Support Banner

OCI Operations Insight Service: Do Not See Data In Charts For Databases Configured in Operations Insights (Doc ID 2929018.1)

Last updated on MARCH 08, 2023

Applies to:

OCI Operations Insights Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Enabling OCI Operations Insights for Enterprise Manager Database targets. PDB databases added to fleet administration in OCI Operations Insights. However their data is not visible in "Capacity Planning -> Database" section.

See following error in gcagent.log at time of Extract/Transfer job in Enterprise Manager.

2023-02-15 11:13:39,270 [17522:3DEF8CFD] INFO - Retriable SSHException from start_int - will retry (2) after 1853 msecs::org.apache.sshd.common.SshException: Closed

oracle.sysman.gcagent.sshclient.SSHException: Closed
at oracle.sysman.gcagent.sshclient.SSHProcessBuilder.start_int(SSHProcessBuilder.java:372)
at oracle.sysman.gcagent.sshclient.SSHProcessBuilder.start(SSHProcessBuilder.java:179)
at oracle.sysman.gcagent.util.auth.os.ssh.SSHAuthProcess.startProcess(SSHAuthProcess.java:141)
at oracle.sysman.gcagent.util.auth.os.ssh.SSHAuthenticator.authenticate(SSHAuthenticator.java:99

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.