Is There any API To Void Credit Note Requests In ReIM? (Doc ID 2929021.1)

Last updated on FEBRUARY 17, 2023

Applies to:

Goal

System will be leveraging the document induction APIs to create Credit Note Requests  from External Rebate systems.
Rebate claims will create credit note request costs in the system.
Based on the current configurations ,Credit Note Requests will result in a debit memo on the same night and the Credit Note Requests will stay active for matching with CN.

The rebate system has a concept of reversals of claim - for which a Credit Memo will be created in Oracle Retail to balance the Debit Memo created as part of the Claim.
The Original Credit Note Request in the system will still be there , there is no API to Void a Credit Note Request to automate this - the only work around available is for users to manually void the CNR.

As claim reversals are frequent , Voiding the claims manually is going to be lot of manual work for the user and having an API to support this will help automate this.
 

Solution

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