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iOS and Android 5 Minute Delay for Record Auto Creation (Doc ID 2930822.1)

Last updated on MARCH 01, 2023

Applies to:

Primavera Unifier Cloud Service - Version 20.12.6.0 and later
Information in this document applies to any platform.

Symptoms

On : Unifier Mobile / iOS App, Android

ACTUAL BEHAVIOR
---------------
iOS and android 5 minute delay for record auto creation.

STEPS
-----------------------
The issue can be reproduced at will with the following steps: 

  1. Add Business Process
  2. Click Service Requests
  3. Click + to create a new service request record
  4. Fill out the 3 required fields and Submit
  5. User receives "SVRQ-####### has been created successfully"
  6. Mobile log updates with new service request record
  7. Web version log will update with new service request record
  8. Go to Company Workspace > Work Order Requests
  9. Expected Result: A new record should have autocreated with same information from service request and be in Status of Pending_Triage within a short period of time
  10. Actual Result: Record will not be created for roughly 5 minutes.

 

Cause

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In this Document
Symptoms
Cause
Solution


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