My Oracle Support Banner

Oracle Fusion Learning Cloud: Learning Incident Approval Process Is Failing (Doc ID 2930864.1)

Last updated on NOVEMBER 02, 2023

Applies to:

Oracle Fusion Learning Management Cloud Service - Version 11.13.23.01.0 and later
Information in this document applies to any platform.

Symptoms


When a user submits a Learning Incident, the approval rules configured in the Transaction Console are failing.
This occurs when the user first submits the Learning Incident report before it reaches any approvers.


Steps to Reproduce:

  1. Go to Me > Learning > Find a Course
  2. Click Actions > Report > Inappropriate Content > Submit
  3. Approval starts in Transaction Console but ends with a Failure status after running for about 1 to 2 minutes.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.