HRHD List View Not In Sync With Record Details Page
(Doc ID 2930899.1)
Last updated on FEBRUARY 24, 2023
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.10.0 version, Help Desk
ACTUAL BEHAVIOR
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HRHD list view not in sync with request data
HRHD List view is not updating to reflect ticket status. e.g. tickets resolved yesterday morning that are still showing in New status in List page and in their work queues. This happens intermittently to a few users
EXPECTED BEHAVIOR
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Status and other field values should match on record detail and on List page for HRHD requests
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |