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¿Qué es una especificación de impacto de negocio? (Doc ID 2931341.1)

Last updated on MARCH 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 21.D.00 and later
Information in this document applies to any platform.

Goal

 Customers need to provide details regarding the business impact an unexpected Oracle Fusion Cloud Field Service behavior is causing so that Oracle may prioritize the ticket according to the impact. This will ensure those with a bigger impact are prioritized higher than those with a lesser or no impact.

 

Los clientes deben proporcionar detalles sobre el impacto de negocio que está causando un comportamiento inesperado de Oracle Fusion Cloud Field Service. Esto asegurará que aquellos con un mayor impacto tengan una prioridad más alta que aquellos con un impacto menor o nulo.

Solution

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