Downloading a Contract in Word File Format from the Application or the Microsoft Word Contract Plug Shows Only the Section and Clause Titles (Doc ID 2931663.1)

Last updated on MARCH 03, 2023

Applies to:

Symptoms

On : 11.13.22.10.0 version, Authoring

ACTUAL BEHAVIOR
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When downloading a contract from the application or using the Microsoft Word Contract Plug in only the Section and Clause Titles are shown in the downloaded docx file. The Clause Text (body) is not shown.

EXPECTED BEHAVIOR
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When downloading a contract the entire contract is expected to be shown in the downloaded docx file.

STEPS
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The issue can be reproduced at will with the following steps:

1. In Enterprise Contract, search and select a contract

2. Select the Contract Terms tab

3. Click on the Terms Action button

4. Select Download Contract and download as a Microsoft Word file

5. Open the file in Microsoft Word file and observe only the Section and Clause titles being shown

Cause

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