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Error Message When Adding A Category In Help Desk (Doc ID 2931746.1)

Last updated on FEBRUARY 28, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

Symptoms

On 11.13.22.10.0, Service Request

When adding a help desk category it is giving us an error message

"The matrix is not valid. You must fix the matrix rules before you can continue. (QP-2715597)"

Steps to Reproduce
------------------

1. Navigator > Subscription management > Subscription management > Subscription Configuration > Entitlements management > Standard Coverage > Standard Coverage Template

2. Add a row with Category Name

3. See error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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