Error Message When Adding A Category In Help Desk
(Doc ID 2931746.1)
Last updated on FEBRUARY 28, 2023
Applies to:Oracle Fusion Human Resources Help Desk Cloud Service - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
On 126.96.36.199.0, Service Request
When adding a help desk category it is giving us an error message
"The matrix is not valid. You must fix the matrix rules before you can continue. (QP-2715597)"
Steps to Reproduce
1. Navigator > Subscription management > Subscription management > Subscription Configuration > Entitlements management > Standard Coverage > Standard Coverage Template
2. Add a row with Category Name
3. See error
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