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Enrichment of the record has failed Error Message When Trying To Enrich Account (Doc ID 2931978.1)

Last updated on MARCH 01, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.22.01.0 and later
Oracle Customer Data Management Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Symptoms

While enriching the Account, if there are multiple matches being returned from DAAS and the user tries to select those we get an error that says "Enrichment of the record has failed". If there is only one result issue does not occur.

Cause

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In this Document
Symptoms
Cause
Solution

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