SACS: Totals Intermittingly Calculating At $0.00 (Doc ID 2931989.1)

Last updated on MARCH 02, 2023

Applies to:

Symptoms

On : NA version, Operations & Maintenance

ACTUAL BEHAVIOR
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SACS: Totals intermittingly calculating at $0.00

- We are experiencing a very strange and intermittent issue where totals are calculating at $0.00, even when there are transactions loaded for the store/day
- We have seen this issue occur twice (two separate store_days) and the business is asking for analysis on what could have caused the bath program to calculate totals at $0.00.
- No observable total function errors exist.
- While manually reotalling will resolve this issue, the business is asking for an explanation.
- We can see the store/day in question totals at a point in time calculated with values.
- However, the last term the store/day totals calculated, all values calculated at $0.00.


Attaching screenshots as we need help from Oracle to understand how this issue is occurring and if other customers have experienced the same issue.


EXPECTED BEHAVIOR
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Total should not equal $0.00

STEPS
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The following store day seq no's have transactions loaded, but all totals calcuated at $0.00.
We can see the total had previously calculated values, but now are 0

Cause

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