Not Able To View And Close Contract Covered Asset When Contract Covered Assets Are More Than 500 Per Line
(Doc ID 2932493.1)
Last updated on MARCH 10, 2023
Applies to:
Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.22.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.04.0 version, Authoring
ACTUAL BEHAVIOR
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When trying to re-close Service Contract Covered Asset with the correct Credit Method, the application user interface (UI) allows users to close the lines, however with lines having 500+ covered assets the application does not allow the viewing of the covered assets after the 500th. This behavior does not allow the user to re-close all of the covered assets records.
EXPECTED BEHAVIOR
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The application is expected to allow the viewing and closing of lines having 500+ covered assets
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to a Service Contract > Search and open the Contract
2. Open the Lines > Open the Covered Assets
3. Select Actions and Close
4. Observe only 500 lines on User Interface (UI) viewable and able to be closed
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |