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Getting Error After Clicking On 'Apply' And 'Ok' Both For Adding Records In Subtab (Doc ID 2932622.1)

Last updated on APRIL 07, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.23.01.0 and later
Information in this document applies to any platform.

Symptoms


Having one object (A), added as a subtab for another object (B), then the user will have the option to add/associate records from object A with object B. 

For example Agreement (custom object) is added as a subtab for Partner (Standard Object).

When the user tries to add Agreement records under Partner, if will click on 'Apply' and 'OK' both and after a very short time,  is getting an error.


ERROR
-----------------------
"You can't add this record because it already exists"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add Agreement records under Partner;
2. Click on 'Apply' and 'OK' both;
3. Getting the error -"You can't add this record because it already exists". 

Cause

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In this Document
Symptoms
Cause
Solution


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