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P6 Web Frequently Unresponsive (Doc ID 2932780.1)

Last updated on MARCH 06, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 23.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
P6 Web freezes or crashes when attempting to do any task (Apply filter, change layout, change columns, Change from Activities to Projects tab, etc).

EXPECTED BEHAVIOR
-----------------------
Users should be able to log into P6 Web and perform normal tasks within a reasonable time frame.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into to P6 Web.
2. Perform basic tasks, such as changing Activities.
3. Observe the the window not responding or crashing.

Cause

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