Tokenization Failed Because Of A Server Error, Card Brand Isn't Accepted Error In Bill Management
(Doc ID 2932888.1)
Last updated on MARCH 23, 2023
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
Getting error when paying an invoice from Bill Management using credit cards.
Details:
Users are facing an issue in Bill Management when trying to tokenize a Discover card. All setups appear to be correct, as they are able to successfully register and pay via both Mastercard and Visa.
ERROR
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The error message quickly appears and disappears, but reads "Tokenization failed because of a server error. JBO-IBY: IBY_CARDBRAND_NOT_ACCEPTED" IBY-825307and "The card brand you entered isn't accepted".
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Bill Management as an external user
2. Select an invoice to pay & click Pay
3. Click on the Card LOV and Add Card
4. Enter card details and click finish
5. Tokenization begins
Cause
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In this Document
Symptoms |
Cause |
Solution |