Tokenization Failed Because Of A Server Error, Card Brand Isn't Accepted Error In Bill Management (Doc ID 2932888.1)

Last updated on MARCH 23, 2023

Applies to:

Symptoms

Getting error when paying an invoice from Bill Management using credit cards.

Details:

Users are  facing an issue in Bill Management when trying to tokenize a Discover card. All setups appear to be correct, as they are  able to successfully register and pay via both Mastercard and Visa.

ERROR
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The error message quickly appears and disappears, but reads "Tokenization failed because of a server error. JBO-IBY: IBY_CARDBRAND_NOT_ACCEPTED" IBY-825307and "The card brand you entered isn't accepted".

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Bill Management as an external user
2. Select an invoice to pay & click Pay
3. Click on the Card LOV and Add Card
4. Enter card details and click finish
5. Tokenization begins

Cause

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