Business Object Email Trigger Sends With Incorrect Content-type Header (Doc ID 2933233.1)

Last updated on MARCH 09, 2023

Applies to:

Symptoms

Business Object Email Trigger sends with incorrect Content-type header.

ACTUAL BEHAVIOR
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When using an email trigger on a Visual Builder Cloud Service (VBCS) Business Object, the email is being sent in HTML format with "Content-type" set to "text/plain" instead of "text/html" causing the rendering of the email to show the raw HTML tags.

EXPECTED BEHAVIOR
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"Content-type" is expected to be "text/html"

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a new application with a Web Application
2. Create a new Business Object inside the Web Application
3. Add a Before Insert Object Trigger to the Business Object that always executes a "Send eMail Notification" action. Add some formatting (i.e. a bold word) in the email template text
4. Create a new record for the Business Object from its "Data" tab
5. Check the received email

Changes

The issue occurs only in VBCS Gen2, not Gen1.

Cause

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