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Oracle Retail Cloud Services: Proactive Customer Notifications on Golden Gate Communication Failure Alerts (Doc ID 2934199.1)

Last updated on MARCH 13, 2023

Applies to:

Oracle Retail Merchandising Foundation Cloud Service
Oracle Retail Customer Management and Segmentation Foundation Cloud Service
Oracle Retail Enterprise Inventory Cloud Service - Version 22.1 and later
Information in this document applies to any platform.


In certain scenarios related to the Customers Retail Cloud (SaaS) Environments integrated with Oracle Golden Gate, Oracle needs to communicate and engage customers for action to be taken by the customer to resolve issues at the target side. In the context of Oracle Retail SaaS Replication process, the target is the Retailer owned database where replicated data is applied. The target (DAS) is owned and managed by the the retailer. If there is a problem with the target, it is the Retailer's responsibility to triage and resolve. This can be done by logging a Service Request with the Oracle Golden Gate team.

Standardized customer communication will be provided by the type of alert, most common ones are listed below.

There would be certain actions such as renewing or changing security certificates on the Target side and providing an updated certificate to the Oracle Retail Cloud Operations. Please review the details sections below and submit an SR using the option mentioned.



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