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Users Get Prompted to Reset Password When Trying to Login With SSO (Doc ID 2936145.1)

Last updated on MAY 08, 2023

Applies to:

Primavera Unifier Cloud Service - Version 9.7 to 23.3 [Release 9.7 to 23.3]
Information in this document applies to any platform.

Symptoms

Users receive notifications that they needed to reset their password from IDCS, despite them using SSO for logging on. The accounts got locked out after some time.

EXPECTED BEHAVIOR
-----------------------

Users should be able to login without any IDCS error messages

STEPS
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The issue can be reproduced at will with the following steps:

  1. Open Unifier environment
  2. Use SSO Log in
  3. Observe message to reset password
  4. Reset password does nothing.
  5. User is still unable to log in.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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