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Activity start time mismatch (Doc ID 2936807.1)

Last updated on APRIL 24, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 22.D.09 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Activity start time different from what is displayed in activity history

EXPECTED BEHAVIOR
-----------------------
Activity start time should be the same as the one displayed in activity history


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create an activity on a technical route who can change action time
2. logged in with this technician and start the activity with a different start date
3. verify the dates in activity history

BUSINESS IMPACT
-----------------------
Confusion in dispatchers while monitoring activities evolution

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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