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Routine Pause Error (Doc ID 2937542.1)

Last updated on APRIL 06, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.10.0 version, Lead Management


Created routing with Sales Admin user and after edit and tried to pause it, it is giving error.



ERROR
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Getting "Toggle bot failed" error


STEPS
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The issue can be reproduced at will with the following steps:

Steps to reproduce:
1. Create a routine.
2.Pause the routine
3. go to edit mode and change the name. and submit.
4. Try to pause the routine.



Cause

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In this Document
Symptoms
Cause
Solution
References


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