Erro 002 - Internal Error
(Doc ID 2937655.1)
Last updated on OCTOBER 10, 2023
Applies to:
Oracle Fusion Cloud Field Service - Version 23.A.02 to 23.A.05Information in this document applies to any platform.
Symptoms
On : 23.2.4, SOAP API
When attempting to run SOAP - Get Capacity Request for Capacity Areas that use Quota Based on Time Slots
the following error occurs.
ERROR
-----------------------
(
[errorCode] => 2
[errorDetail] => DateTime encoding error: Year: 0 Month: 0 Day: 0 Hours: 24 Minutes: 0 Seconds: 0
)
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run any SOAP - Get Capacity Request
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot book activities due to wrong capacity values causing loss of business.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |