Booked Activities In Quota And List Of Activities In List View Doesn't Match
(Doc ID 2938012.1)
Last updated on MAY 16, 2023
Applies to:
Oracle Fusion Cloud Field Service - Version 23.A.00 to 23.A.05Information in this document applies to any platform.
Symptoms
On : 23.A.03 version, Quota
ACTUAL BEHAVIOR
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Unexpected values on quota matrix for booked activities
EXPECTED BEHAVIOR
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We expect that the values for booked activities (number of booked activities and values consumed) to be coherent with actual booked activities
STEPS
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The issue can be reproduced at will with the following steps:
1 - login
2 - Click on Menu > Quota
3 - Select Bucket
4 - Click View > Apply Quota by Capacity Category
5 - Click on Available Capacity Screen and export Activity List
6 - Check existing activities
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, possible loss of business since customer may thing there is no available quota for time slot
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |