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Resources Disappear The Next Day (Doc ID 2938953.1)

Last updated on APRIL 04, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.A.12 and later
Information in this document applies to any platform.

Symptoms

On : 23.A.12 version, Dispatch Console

Two users are missing on the Resource tree, their jobs are no longer on OFS and when trying to look at them on prior days, it says 'Entity not found'.


ERROR
-----------------------
'Entity not found'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. navigate to Dispatch Console
2. select March 20 date
3. check users from Resource tree and click their activities
4. select prior dates (March 18, 19, etc) and choose back the Resources indicated above
5. error 'Entity not found' will pop-up

BUSINESS IMPACT
-----------------------
The issue has the following business impact: Low, financial impact
Due to this issue, Dispatchers are unable to pay Technician' properly

Changes

 

Cause

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