DataFox Gives An Error Message When User Tries Syncing Accounts: "There was a Problem completing your request. Please try again or contact support Please contact oracle support with the following errorID" (Doc ID 2939879.1)

Last updated on APRIL 06, 2023

Applies to:

Oracle DataFox Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Integrations

DataFox gives an error message when the user tries syncing accounts using the Registry ID.

ERROR
-----------------------
There was a Problem

There was a Problem completing your request.
Please try again or contact support Please
contact oracle support with the following errorID:

2a777eab191fbca891d55f44d197e212

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Sync an existing Oracle CX Sales Account to Datafox using the Registry ID

Cause

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In this Document

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DataFox Gives An Error Message When User Tries Syncing Accounts: "There was a Problem completing your request. Please try again or contact support Please contact oracle support with the following errorID" (Doc ID 2939879.1)

Applies to:

Symptoms

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!