Integration Is Not Working As Expected - CPQ-OSS-Integration-21D (Doc ID 2939955.1)

Last updated on FEBRUARY 13, 2024

Applies to:

Symptoms

On: 21 D Patch 4 version

ACTUAL BEHAVIOR
---------------

When “Submit Order” action is clicked on CPQ, a new ID get generate
in OIC. In OIC it doesn't proceed after the transaction, even if LIG contains
the line items.

  Issue: Integration is receiving the multiple lines from CPQ but the flow
is not entering into LINE foreach section.

EXPECTED BEHAVIOR
-----------------------
Integration should work properly with iterating all the lines items present in the transaction

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Steps to click the “Submit Order” from CPQ side to generate a OIC
instance.
  • Click on Transaction manager
  • Open Transaction
  • Select the Lines
  • Click on Submit Order

  When Submit Order new action is clicked on CPQ, a new ID get generate in
OIC. In OIC it doesn't proceed after the transaction, even if LIG contains
the line items.

Changes

Cause

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