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Reports Fail To Download With "Error downloading the report. Please try again." (Doc ID 2940315.1)

Last updated on OCTOBER 30, 2023

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 23.1 and later
Information in this document applies to any platform.

Symptoms

All reports are failing to download in EICS, inspecting the browser console shows an internal server error message. The reports however are working when accessed from the xmlpserver URL.

EICS UI: "Error downloading the report. Please try again."
Browser console:  500 Internal Server Error

Steps to Reproduce:

1. Login to EICS
2. Go to reports screen
3. Attempt to download a report.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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