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PRC:PO: Administrative Contact Does Not Receive Email Notifications for Expiring Business Certificates (Doc ID 2940785.1)

Last updated on APRIL 16, 2023

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.22.10.0 and later
Oracle Fusion Purchasing - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

The Administrative Contact is not receiving email notifications for Expiring Business Certificates.

A Supplier is set up with an Expiring Certificate on the Business Classification page in the Supplier Profile and an Administrative Contact with a User Account is set up on the Supplier Site.

The ESS Job: Supplier Business Classifications Notifications is run after the Administrative Contact was set up and they did not receive an email to notify them that there were Expiring Business Certificates.


STEPS TO REPRODUCE
-----------------------
1. Supplier Profile > Business Classifications > Define new Classification from the options available in the Classifications drop down menu
2, Settings and Actions > Setup and maintenance > Procurement > Merge Business Classification lookup
- Lookup code: PR_WAIVER_CERTIFICATE
2. Add a new Certifying Agency to it
- Settings and Actions > Setup and Maintenance > Procurement > Manage Certifying Agencies
3. Configure the notifications sent to Suppliers for Expiring Business Classifications
- Configure Supplier Notifications Setup Task to set the number of days prior to the expiration date that the notification should be sent
- Set the reminder frequency in days for how often reminder notifications should be sent until expiration is reached
4. Schedule ESS process - “Supplier Business Classifications Notification“ needs to be run to
identify all of the Expiring Classifications across the Supplier Master that require a notification. The
notifications are determined by the parameters configured in step 1. It is recommended this
process is scheduled to run daily by Automatic.

To run the ESS process:
1. Search the ESS process name: Supplier Business Classifications Notification
2. Navigate to the process details dialog.
3. Click Advanced options > Schedule tab > Select Run: Using a schedule
4. Select Frequency: Daily
5. Select Every: 1 Day (default value)
6. Provide Start and End Date. (Recommend setting the End Date to the maximum
future date possible.)
7. Submit the scheduled process.

5. Verify that Supplier Portal and Sourcing are enabled in the Opt-in: Procurement
6. Test:
a. Add an Administrative Contact to the Supplier record to receive the Expiring Waiver Certificate notification via email (check Administrative Contact box)
b. Validate Expiring Waiver Certificate by adding a waiver certificate with an end date (ie: 31-Jan-
2023) that is no more than 6 days from the current date (ie: 27-Jan-2023).
Notice that the Status shows as “Current” (Business Classifications tab)
c. The Waiver Certificate is displayed in the Expiring tab on the Supplier Business Classifications
region of the Supplier Overview page
d. The expiring certification email notification that is expected to be sent to the Provider assigned
to the Business Classification and the Administrative Contact on the Supplier Site was never sent.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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