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Error "The connection is closed Error Code: 31" When Attempting to Access Team Member (Doc ID 2940959.1)

Last updated on MAY 01, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 23.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the Team Member link from the Cloud Portal page, the following error occurs.

Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.7.4.v20190115-ad5b7c6b2a): org.eclipse.persistence.exceptions.DatabaseException Internal Exception: java.sql.SQLRecoverableException: The connection is closed Error Code: 31 Call: {call audit_identity( ?, ?, ? )} bind => [0, 2518, <UserLastName>, <UserFirstName>] Query: DataModifyQuery(sql="{call audit_identity( ?, ?, ? )}")

 

The issue can be reproduced at will with the following steps:
1. From the Primavera Portal, select the P6 Team Member Link.
2. Observe the reported error.

Changes

 

Cause

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