Unable To Open RTW In SOCS
(Doc ID 2941659.1)
Last updated on MAY 10, 2023
Applies to:
Oracle Retail Store Operations Cloud Service - Version 23.1 to 23.1 [Release 23.1]Information in this document applies to any platform.
Symptoms
Unable to open RTW in SOCS.
Created a PO from RMS and received in SOCS. Total quantity and Shopfloor quantity of the items increased. Then created an RTW in RMS from the same store to a warehouse for the same items used in the PO. But we are unable to proceed with the transaction in SOCS as an error is popping up.
ERROR
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A severe system error has occurred.
Please contact your system administrator.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a PO from RMS
2. Receive in SIOCS
3. Create an RTW from RMS from the same store and with the same items
4. Accept and ship in SOCS - Error will popup in transfer screen
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |