My Oracle Support Banner

MPS Staged Messages With Error Sending To The RIB (Doc ID 2941831.1)

Last updated on APRIL 18, 2023

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 19.7 and later
Information in this document applies to any platform.


When attempting to publish messages from SIOCS (Oracle Retail Store Inventory Operations Cloud Service) to RICS (Oracle Retail Integration Cloud Service), messages fail in MPS_STAGED_MESSAGE table and the following error occurs.


Caused by: oracle.retail.sim.common.core.SimServerException: Error publishing RIB message!
at oracle.retail.sim.intrib.publisher.SimMessageRibPublisher.handleMessage(Unknown Source)
at oracle.retail.sim.server.integration.publisher.SimMessagePublisherProviderImpl.publish(Unknown Source)
... 63 more
Caused by: oracle.retail.sim.server.integration.extservice.ExternalServiceException: error.extService.callFailed
at Source)
at oracle.retail.sim.intrib.publisher.RibMessagePublisherSoapImpl.publish(Unknown Source)
at oracle.retail.sim.intrib.publisher.RibMessagePublisherSoapImpl$Proxy$_$$_WeldClientProxy.publish(Unknown Source)
at oracle.retail.sim.intrib.publisher.SimMessageRibPublisher.publish(Unknown Source)
... 65 more

The issue can be reproduced at will with the following steps:

1. Perform Inv Adjustment or Receiving transactions in SOCS (Oracle Retail Store Operations Cloud Service) or EICS (Oracle Retail Enterprise Inventory Cloud Service).
2. Outbound messages are created in MPS_STAGED_MESSAGE and fail to publish to the RIB.
3. Retry the message

Some of them get published successfully and some don't.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.