MPS Staged Messages With Error Sending To The RIB (Doc ID 2941831.1)

Last updated on APRIL 18, 2023

Applies to:

Symptoms

When attempting to publish messages from SIOCS (Oracle Retail Store Inventory Operations Cloud Service) to RICS (Oracle Retail Integration Cloud Service), messages fail in MPS_STAGED_MESSAGE table and the following error occurs.

ERROR
-----------------------

Caused by: oracle.retail.sim.common.core.SimServerException: Error publishing RIB message!
at oracle.retail.sim.intrib.publisher.SimMessageRibPublisher.handleMessage(Unknown Source)
at oracle.retail.sim.server.integration.publisher.SimMessagePublisherProviderImpl.publish(Unknown Source)
... 63 more
Caused by: oracle.retail.sim.server.integration.extservice.ExternalServiceException: error.extService.callFailed
at oracle.retail.sim.intcommon.ws.soap.BaseWebServiceConsumer.buildServiceCallException(Unknown Source)
at oracle.retail.sim.intrib.publisher.RibMessagePublisherSoapImpl.publish(Unknown Source)
at oracle.retail.sim.intrib.publisher.RibMessagePublisherSoapImpl$Proxy$_$$_WeldClientProxy.publish(Unknown Source)
at oracle.retail.sim.intrib.publisher.SimMessageRibPublisher.publish(Unknown Source)
... 65 more


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Perform Inv Adjustment or Receiving transactions in SOCS (Oracle Retail Store Operations Cloud Service) or EICS (Oracle Retail Enterprise Inventory Cloud Service).
2. Outbound messages are created in MPS_STAGED_MESSAGE and fail to publish to the RIB.
3. Retry the message

Some of them get published successfully and some don't.

Cause

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