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Workflow does not trigger intermittently (Doc ID 2941994.1)

Last updated on JUNE 15, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 22.D.07 and later
Information in this document applies to any platform.


On : 22.D.07 version, Dispatch Console

A workflow does triggers intermittently. The workflow triggers 99% of the time correctly for all the activities, however there are some activities where the workflow does not trigger even though the workflow conditions are met.

The workflow is not triggering on the appropriate activities even though they meet the workflow conditions:
(activity.'aworktype' IN ('NR') OR activity.'aworktype_group' IN ('NR')) AND (activity.'cstate' IN ('AL','AP'))

The workflow will appear on every activity which meets the workflow condition before the activity Status is updated to Started:
(activity.'aworktype' IN ('NR') OR activity.'aworktype_group' IN ('NR')) AND (activity.'cstate' IN ('AL','AP'))

The issue can be reproduced at will with the following steps:
1. Activity is created by the customer's integration with the appropriate values, and status is not set to Started.
2. Workflow does not get assigned.

The issue has the following business impact:
Due to this issue, users cannot update the activity with the required information from the workflow steps.


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