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Workflow does not trigger intermittently (Doc ID 2941994.1)

Last updated on JUNE 15, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 22.D.07 and later
Information in this document applies to any platform.

Symptoms

On : 22.D.07 version, Dispatch Console

A workflow does triggers intermittently. The workflow triggers 99% of the time correctly for all the activities, however there are some activities where the workflow does not trigger even though the workflow conditions are met.

ACTUAL BEHAVIOR
---------------
The workflow is not triggering on the appropriate activities even though they meet the workflow conditions:
(activity.'aworktype' IN ('NR') OR activity.'aworktype_group' IN ('NR')) AND (activity.'cstate' IN ('AL','AP'))


EXPECTED BEHAVIOR
-----------------------
The workflow will appear on every activity which meets the workflow condition before the activity Status is updated to Started:
(activity.'aworktype' IN ('NR') OR activity.'aworktype_group' IN ('NR')) AND (activity.'cstate' IN ('AL','AP'))

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Activity is created by the customer's integration with the appropriate values, and status is not set to Started.
2. Workflow does not get assigned.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update the activity with the required information from the workflow steps.


Cause

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