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Error Code When Attempting To Open Record (Doc ID 2943195.1)

Last updated on APRIL 25, 2023

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

The Business Process is throwing an error code when attempting to open a record. This is consistent across all projects.

ERROR

Error Code: xxxx-xxxxxxxxxx
An unexpected error has occurred, and the system cannot process your request.
Contact your System Administrator referencing this error code xxxx-xxxxxxxxxx.

The issue can be reproduced at will with the following steps:

  1.  Log into Unifier environment.
  2.  Navigate to any project.
  3.  Expand the invoices folder in the navigation pane and select the BP.
  4.  Click on an existing record.
  5.  Notice the error message will pop up.

Cause

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In this Document
Symptoms
Cause
Solution
References


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