RFI Overwriting Changes To Address Contact Details (Doc ID 2943280.1)

Last updated on APRIL 21, 2023

Applies to:

Symptoms

On : NA version, Others

ACTUAL BEHAVIOR
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PROD RFI overwriting changes to address contact details

We have noticed that RFI is overwriting changes that users have made to contact details on supplier addresses when changes to supplier are made in CFIN.
All other fields that are mastered in CFIN are greyed out and cannot be changed when RFI integration with CFIN is enabled but the address details are not disabled allowing users to change data.
If this data is mastered in CFIN then the fields should be disabled, like the others mastered in CFIN, to avoid users making changes in RMS which will then overwritten by RFI. Alternatively RFI should not be updating these fields.

STEPS
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The issue can be reproduced at will with the following steps:

1. Interface CFIN ->RFI--.MFCS.
2. Do contact details update in MFCS.
3. Do update contact details in CFIN and notice that the changes made in MFCS is overridden ?

 

Cause

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