My Oracle Support Banner

Batches Fail in POM with "502 Bad Gateway" and "Error: Failed to call web service" (Doc ID 2944809.1)

Last updated on NOVEMBER 25, 2024

Applies to:

Oracle Retail AI Foundation Cloud Service - Version 23.2 and later
Oracle Retail Merchandise Financial Planning Cloud Service - Version 19.0 and later
Oracle Retail Science Platform Cloud Service - Version 23.1 and later
Oracle Retail Demand Forecasting Cloud Service Plus - Version 19.0 and later
Oracle Retail Assortment & Item Planning Fashion Soft Lines Cloud Service - Version 19.0 and later
Information in this document applies to any platform.

Symptoms

Batches are failing in POM.

POM UI Error: 
Reason
This Job has failed during execution at the Agent.
Possible Resolution
Please reach out to the Oracle support team, for further investigation

POM Log Error:

2023-04-18T22:00:34,775 [Thread-36619] INFO  AbstractShellJobExecutor - EXT_PROG_SYS_OUT:rpasce_batch.ksh: Error: Failed to call web service https://<CUST>:443/rpasce-ws/services/admin/query-oat-task?solution=rdfcs&taskid=t202304<TIMESTAMP>&server= with HTTP response status code:502
2023-04-18T22:00:34,786 [Thread-36619] INFO  AbstractShellJobExecutor - EXT_PROG_SYS_OUT:rpasce_batch.ksh: ====== Response from the web service call:
2023-04-18T22:00:34,787 [Thread-36619] INFO  AbstractShellJobExecutor - EXT_PROG_SYS_OUT:rpasce_batch.ksh: <html>
2023-04-18T22:00:34,787 [Thread-36619] INFO  AbstractShellJobExecutor - EXT_PROG_SYS_OUT:rpasce_batch.ksh: <head><title>502 Bad Gateway</title></head>



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.