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Unable To Find Shopper By Secondary Account Address In Agent UI (Doc ID 2945415.1)

Last updated on MAY 08, 2023

Applies to:

Oracle Commerce Cloud Service - Version 23.1.1 and later
Information in this document applies to any platform.

Symptoms

The customer while using the Agent Console customer search page they were unable to locate shoppers using the "Zip Code" search field in certain cases. The Zip Code being searched is related to the shopper's assigned accounts' addresses

When the Zip Code searched for is part of the shopper's primary account's addresses, then results are found, however when the Zip Code searched for is part of the shopper's secondary accounts' addresses, the results are not found.

Cause

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In this Document
Symptoms
Cause
Solution


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