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Emails from OTM to Recipient are Being Marked as SPAM Even with Correct SPF and DKIM Due to Differing Envelope ID (Doc ID 2945759.1)

Last updated on JUNE 09, 2023

Applies to:

Oracle Transportation Management Cloud Service - Version 23.1 and later
Information in this document applies to any platform.


Some email recipients report emails are being marked as SPAM due to possible spoofing because the envelope ID is differs from the sender ID.

The correct SPF record is added to the sending email domain, and DKIM is implemented.


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