My Oracle Support Banner

RSP/RI: How to Resolve Data Visualizer Database Connection Issues Such As "ORA-28000: the account is locked" and "Could not connect to Oracle database" (Doc ID 2946902.1)

Last updated on MAY 04, 2023

Applies to:

Oracle Retail Science Platform Cloud Service - Version 23.1 and later
Oracle Retail AI Foundation Cloud Service - Version 23.1 and later
Information in this document applies to any platform.

Goal

We are unable to access Data Visualizer (DV) module. The following errors occur when trying to create a dataset:

Fetch Connection Failed: Cause:
java.io.IOException: execute query failed[nQSError: 43113] Message returned from OBIS. [nQSError: 17001] Oracle Error code: 28000, message: ORA-28000: the account is locked at OCI call OCISessionBegin. [nQSError: 17014] Could not connect to Oracle database.
Action: Please refer to logs for more Details

More Detail
Cause: java.io.IOException: execute query failed[nQSError: 43113] Message returned from OBIS.
[nQSError: 17001] Oracle Error code: 28000, message: ORA-28000: the account is locked
at OCI call OCISessionBegin.
[nQSError: 17014] Could not connect to Oracle database.
Action: Please refer to logs for more Details


 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.