What are the best practices to resolve geocoordinates in Oracle Fusion Cloud Field Service?
(Doc ID 2947220.1)
Last updated on MAY 16, 2023
Applies to:
Oracle Fusion Cloud Field Service - Version 23.A.08 and laterInformation in this document applies to any platform.
Symptoms
On : 23.2.8, Maps
ACTUAL BEHAVIOR
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OFS resolving wrong coordinates based on activity data
EXPECTED BEHAVIOR
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OFS must resolving accurate coordinates based on activity data
STEPS
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The issue can be reproduced at will with the following steps:
1. create an activity with incomplete address information in address field
2. provide additional details in complement and county fields
3. compare the coordinates generated by OFS and the ones searched in Google Maps
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot field the correct location to perform the job
Cause
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In this Document
Symptoms |
Cause |
Solution |