What are the best practices to resolve geocoordinates in Oracle Fusion Cloud Field Service? (Doc ID 2947220.1)

Last updated on MAY 16, 2023

Applies to:

Symptoms

On : 23.2.8, Maps

ACTUAL BEHAVIOR
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OFS resolving wrong coordinates based on activity data

EXPECTED BEHAVIOR
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OFS must resolving accurate coordinates based on activity data

STEPS
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The issue can be reproduced at will with the following steps:
1. create an activity with incomplete address information in address field
2. provide additional details in complement and county fields
3. compare the coordinates generated by OFS and the ones searched in Google Maps

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot field the correct location to perform the job

Cause

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