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Unexpected Unscheduling Of Activities (Doc ID 2949982.1)

Last updated on JUNE 12, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.A.03 and later
Information in this document applies to any platform.

Symptoms

On : 23.A.03 version, Routing

ACTUAL BEHAVIOR
---------------
Unexpected unscheduling of activities

Routing ID: Night: D0 +12 (Pre-Midnight)

Unaltered routing plans have been running without issue for a long time, but now are unexpectedly unscheduling activities.

EXPECTED BEHAVIOR
-----------------------
Activities should not be unscheduled automatically after being assigned.

STEPS
-----------------------
The issue is intermittent and cannot be reproduced at will.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, activities may not be scheduled, which would require manual intervention.

Changes

 

Cause

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