PRC:PO: Approval Is Not Working When "Reassign Approvals To User's Manager"
(Doc ID 2950673.1)
Last updated on SEPTEMBER 01, 2023
Applies to:
Oracle Fusion Purchasing Cloud Service - Version 11.13.23.01.0 and laterOracle Fusion Purchasing - Version 11.13.21.10.0 and later
Information in this document applies to any platform.
Symptoms
On : 11.13.23.01.0 version, Approvals and Notifications
Purchase requisition approval is not working when enable "Reassign approvals to user's manager" under "Prohibit User Self-Approval" in BPM.
When submitting a PO by the user who is also in the approver's list ( Self approval scenario), our expectation is the approval should be reassigned to the user's manager.
ERROR
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When submit a PO by the user who is also in the approver's list( Self approval scenario), our expectation is the approval should be reassigned to the user's manager.
The transaction console shows an error, "Make sure that user 'email' is valid and that the manager for user's 'email' is defined in the user directory".
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a requisition
2. Submit
3. Errors out and remains in Pending approval
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |