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Cannot start activity intermittently. Synchronization error. (Doc ID 2950934.1)

Last updated on JUNE 12, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 22.D.01 and later
Information in this document applies to any platform.

Symptoms

On : 22.D.01 version, Integration

Cannot start activity intermittently. Synchronization error.

ACTUAL BEHAVIOR
---------------
Customer attempts to start activity and it does not work on the first attempt.
This occurs intermittently. Sometimes it requires a second or third attempt in order to start the activity.
Activity History shows a Synchronization Error for the Start Activity action.

EXPECTED BEHAVIOR
-----------------------
After clicking the Start Activity option, the activity should start.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to environment as user 
2. Navigate to Menu> My Route> Activity List and Select date
3. Click on activity 
4. Click Actions menu on activity, and click Start Order
5. On the Start Activity screen, click Submit
6. The activity does not start as expected, and the steps need to be repeated.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot start the activity immediately, and may need to repeat the action.

Changes

 

Cause

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