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PDF Incorrect Displayed In Oracle Content Management Cloud (Doc ID 2951239.1)

Last updated on JUNE 06, 2023

Applies to:

Oracle Content Management - Version 19.3.2 to 23.5.1
Information in this document applies to any platform.

Symptoms

On : NA version, Documents Server

PDF incorrect displayed in Oracle Content and Experience Cloud

Customer stores PDF files inside OCM and displays them on the customer portal using the OCM iframe integration.

Seems customer has a PDF that is not readable and it seems the issue is with the OCM viewer (PDF is not readable when opened inside OCM).

How could customer improve the situation (change the PDF version, correction on OCM side,...) for this specific PDF?


BUSINESS IMPACT
-----------------------
Due to this issue, users cannot display correctly the PDF's.

Cause

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In this Document
Symptoms
Cause
Solution
References


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