My Oracle Support Banner

OTM Load Configuration Is Not Considering the Orientation Suggestions Defined on 3D Load Configuration Setup (Doc ID 2952099.1)

Last updated on MAY 30, 2023

Applies to:

Oracle Transportation Management Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

Sometimes, in OTM, customer experiences that, System is not considering the suggested orientations in the 3D Load Configuration and giving the output with different orientation.

For Example:

3D Load Configuration has been set up with suggested orientation of PRONE WIDTHWISE and ONSIDE WIDTHWISE.
But, when Order Release is planned into Shipments, one or more Shipment Ship Units are oriented as ONSIDE LENGTHWISE.

Explained with the below screenshots.

 

Load Configuration Setup
-----------------------------------



Expected Outcome
---------------------------


 


Actual Outcome
------------------------

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.