Error On Contract Creation When Trying To Populate Legal Entity - "An application error has occurred. Your help desk can use the following..." (Doc ID 2952469.1)

Last updated on NOVEMBER 07, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Users are getting an error when trying to fill the Legal Entity on contract creation.

ERROR
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An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: {}, Server Domain: {}, Server Instance: {}, Application Name: {}.


STEPS
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The issue can be reproduced with the following steps:
1. In Contracts Management click Create (+).
2. Business Unit and Legal Entity are defaulted.
3. Click on the Legal Entity (Text field, not dropdown arrow) and erase the content.
4. Type the starting name of an existing Legal Entity (e.g. For legal entity called: 'AB Legal Entity One' type 'AB').
5. Click enter and wait a couple seconds until the error is shown.

Changes

Cause

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