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Unable To Remove Dimensions From Territory - Delete Icon Is Grayed Out (Doc ID 2952665.1)

Last updated on JUNE 12, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.23.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.04.0 version, Access Group

ACTUAL BEHAVIOR
---------------
When attempting to remove dimension from territory, the "Delete" icon is greyed out and dimension cannot be removed.

EXPECTED BEHAVIOR
-----------------------
Dimension should have the option to be removed.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Enable Dimensions and Metrics
2. Try to remove dimension "Product Details"
3. "Delete" icon is greyed out

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete unwanted dimension.

Cause

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In this Document
Symptoms
Cause
Solution


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