SIOCS Allows Users to Dispatch Customer Orders that are Meant For Customer Pickup In Store (Doc ID 2952742.1)

Last updated on JUNE 13, 2023

Applies to:

Goal

In a fully integrated environment using Retail Store Inventory Operations Cloud Service (SIOCS), Retail Xstore Point of Service and Retail Order Broker Cloud Service, when a customer order for pickup (PICKUP and SHIPFORPICKUP types) is sent to SIOCS, SIOCS allows the user to perform a dispatch (as if the customer order were for delivery), even though it should only allow it to be picked. This should only be allowed if the customer order is of the delivery type. What options does the Retailer have to stop this from happening?
 

Solution

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