Error: "Unfortunately an Error has Occurred. Failed to retrieve either the CSRF Token or the Auth Bearer Token. Please contact Oracle Customer Support." When Trying to Launch Professional. (Doc ID 2955698.1)

Last updated on JUNE 16, 2023

Applies to:

Oracle Primavera Cloud Service - Version 23.3 and later
Information in this document applies to any platform.

Symptoms

When clicking the icon on a desktop, error when attempting to login:

ERROR
-----------------------
Unfortunately an error has occurred
Failed to retrieve either the CSRF Token or the Auth Bearer Token.
Please contact Customer Support.

Cause

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In this Document

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Error: "Unfortunately an Error has Occurred. Failed to retrieve either the CSRF Token or the Auth Bearer Token. Please contact Oracle Customer Support." When Trying to Launch Professional. (Doc ID 2955698.1)

Applies to:

Symptoms

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!