Lead Owner Not Changed By Lead Assignment Process
(Doc ID 2957223.1)
Last updated on JULY 10, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.23.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.04.0 version, Lead Management
ACTUAL BEHAVIOR
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Owners of leads coming from Eloqua were not changed by the lead assignment process.
EXPECTED BEHAVIOR
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Lead Assignment Process should change the owners of leads.
STEPS
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The issue can be reproduced at will with the following steps:
1. Lead Assignment Process should change the owner of leads coming from Eloqua.
The process was ending with an error: JBO-26067: Failed to add JDBC connection to the connection pool, connection pool is full
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |